Our support team can help with questions about the site, account-related issues, technical concerns or general feedback. Choose the contact option below that suits your enquiry. For account matters, include your username and a brief description of the issue, but do not send passwords or full payment details by email. The team will direct your message to the right department and respond during its stated working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Telephone | +44 20 3871 6429 |
| Working hours | Customer support: 24/7; email enquiries: Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact support about detailed requests, account issues, or anything that needs an explanation or supporting documents. Include a clear subject line, describe the issue, and attach any relevant files. Check that your contact details are up to date so the team can reply without unnecessary delays.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries receive a reply within one business day. For straightforward issues live chat replies take minutes, while email requests are usually answered within 24 hours. Complex cases such as KYC checks or payment investigations may take longer depending on their nature and required verifications. We’ll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to make the site better. Please share quick notes on bugs, missing games, payment issues or improvement ideas via our support channels. Every message is read carefully by our team and used to refine features, promotions and usability. Your input helps shape updates and ensures a smoother experience for all players.