Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or otherwise interact with our services. We respect your privacy and set out here the types of data we hold, how we use it, how we keep it secure and the choices and rights available to you.

Types of data we collect

We collect several categories of information to operate the service, provide support and meet legal and safety obligations. The main categories are described below.

Personal data

Personal data includes name, date of birth, contact details (email and postal address), identity documents and any other information you provide during account registration or verification. We also keep records of correspondence you send to our support team.

Technical data

Technical data covers IP address, device type, browser and operating system, location data derived from your device or IP, and usage data such as pages visited and session times. We use this data to maintain and improve the service, and to detect abuse or security issues.

Transactional data

Transactional data includes payment details, deposits, withdrawals, bet and game activity, timestamps and account balance history. For security we store only the information necessary to process and verify financial transactions and to prevent fraud.

How we use your information

We use data to provide and operate our services, verify identity, process payments, investigate suspected fraud, resolve disputes and respond to support requests. We also use aggregated or anonymised information for service improvement and internal analysis. We do not use your personal data for marketing without your consent.

Data protection practices

We apply administrative, technical and physical safeguards to protect personal data. Measures include encryption in transit and at rest where appropriate, access controls, logging and regular security reviews. Staff access to personal data is limited to those who need it to perform their roles and who are trained in data protection.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions and collect analytics. Some cookies are essential for the service to function, while others are used for performance and security. You can manage cookie settings through your browser or account preferences; opting out may affect certain features.

Your rights

You have the right to request access to the personal data we hold about you, request correction of inaccurate data, ask for deletion where we are not required to retain it, request restriction of processing or object to certain processing. You may also request a portable copy of data you provided to us.

Access, correction and deletion

To exercise any right please contact us at [email protected]. We will verify your identity before responding and aim to handle requests promptly and fairly. In some cases we may need to retain information to comply with legal obligations or to resolve disputes.

Information sharing and third parties

We may share data with service providers who process data on our behalf - for example payment processors, identity verification and fraud prevention services, and cloud hosting providers. We only share the minimum necessary and require partners to protect data to comparable standards. We may also disclose information if required by law or to protect rights or safety.

Privacy policy updates

We review this policy periodically and will publish any updates on our site. Material changes will be communicated through the account area or by other reasonable means. Your continued use after changes indicates acceptance of the updated terms.